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EndNote Download


Support from EndNote

EndNote Technical Support- Use the search box to find answers to your technical issues.
EndNote YouTube Chanel- Contains training videos created by the software publisher.
Download EndNote Manuals- Links to the complete software manual for both PC and MAC.
Download EndNote Starter Materials- Link to the publisher's "how to" books, menu reference guide, and other resources.

Solutions to Common Issues

1. Downloaded citations are not opening in EndNote.

Citation downloads have an .ris file extension.  Sometimes your computer does not know what application to open the file with once it is downloaded or it may want to open it with another application (e.g. Zotero or Mendeley).  These instructions will show you how to tell your operating system to open .ris files with EndNote.



2. EndNote tools do not install in Word

When EndNote is installed it creates a new tab in Microsoft Word which has tools to add and format citations (aka CWYW).  Occasionally this is not installed.  The link below provides links to articles for both MACs and PCs.

Installing CWYR

3. Firefox doesn't open exported citations

Some may wish to use Firefox rather than Chrome.  Firefox may not open downloaded citations automatically.  See the following instructions for details.

Firefox Settings

4. Would like to get citations from a word bibliography into EndNote

See the link below if you would like take citations from your Word bibliography, Mendeley or Zotero, and export them to an EndNote Bibliography.

Getting Citations from Word into EndNote

5. The citation style I need is not current or not available in EndNote

New or updated Output styles may be downloaded from the  See the video above for demonstration of the installation process.  Find output style using the link below

Output Styles

Additional Resources